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Monday, 9 February 2004
Workers at the US-owned call centre TeleTech, a major call centre contractor for Telstra, will stop work today over the company's refusal to negotiate a collective agreement that delivers real wage increases and more family-friendly work rosters.
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Thursday, 5 February 2004
The Community and Public Sector Union (CPSU) has demanded a complete, independent inquiry into Telstras call centre network following a power surge incident in Brisbane yesterday which left some staff hospitalised and distressed many others. The
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Thursday, 11 December 2003
Call centre staff who do Telstra work at TeleTech International in Moe walked off the job today to demand that TeleTech negotiate a collective employment agreement. Staff are refusing to accept sub-standard individual contracts, but rather than
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Friday, 5 December 2003
Serial anti-union call centre TeleTech is facing a stiff challenge as it tries to impose second rate individual contracts on its staff in a last ditch attempt to avoid obligations under a new award due in early 2004. The individual contracts have
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Thursday, 13 November 2003
A battle of wills is raging between one of the country's largest contract call centres and its staff over acceptance of a new industry award and the employees find themselves in a strong bargaining position. TeleTech, which employs thousands of
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Wednesday, 1 October 2003
Call centre workers around the world from Bendigo to Katmandhu will be participating in an international week of action from October 6-10 to highlight the importance of their work and the issues they face. The Week of Action focuses on the
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Tuesday, 30 September 2003
30,000 contract call centre workers have won a raft of entitlements and conditions under a new minimum wages and conditions award hammered out over 18 months between unions and employers. Unlike most Australian workers who are covered by the
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Monday, 14 July 2003
A public backlash from Myer customers has forced Melbourne's GE Capital call centre to withdraw the Myer contract from its Indian call centre. In 2000, the GE Capital call centre significantly reduced its workforce by transferring the Myercard
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Friday, 6 June 2003
Last week, TeleTech union delegates and organisers in the Victorian LaTrobe Valley visited hundreds of the company's call centre operators at home to help plan a campaign to improve wages and conditions at the Moe call centre. The visits proved to
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Thursday, 17 April 2003
After Easter the Australian Industrial Relations Commission will attempt to broker agreements between call centre unions and employers over issues and conditions in the key contract call centre award. ACTU Advocate Belinda Tkalcevic says the award
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